Public Trust: Dampak Exclusion dan Inclusion Error Data Program Keluarga Harapan
Abstract views: 67
,
PDF downloads: 34
Abstract
The general objective of the Family Hope Program (PKH) is to reduce poverty, increase the accessibility of poor people to public services, especially education and health. PKH targeting is based on Integrated Social Welfare Data (DTKS) which is an update of the results of the Social Protection Program Data Collection (PPLS). Efforts to improve the welfare of the poor often stumble over fundamental problems related to data collection. Problems that arise from data not being in sync are inclusion errors and exclusion errors. As a result, the aid distributed is not on target and does not even fulfill the citizens' sense of justice. As a result, the level of public trust in the government decreases. This research aims to obtain an overview of the impact of data collection on public trust. This research uses a qualitative approach with data collection methods using interviews and secondary data analysis. The research results show that there are still very poor household (RTSM) in Cunca Lolos Village that have not yet become beneficiary group (KPM) PKH. This exclusion error occurs because the data collection and data updating process has not been carried out in the DTKS. The impact on the issue of public trust among citizens. Those who are eligible but are not targeted by the program consider the government to be unfair in its services and policies. Finally, citizens do not participate actively in public activities.
Downloads
References
Arlina, G. Muhammad. , & Nain, Umar. (2021). Implementasi Program Keluarga Harapan (PKH) dalam Peningkatan Kesejahteraan Keluarga di Desa Liliriawang Kecamatan Bengo Kabupaten one (Studi Kasus: PKH Bidang Pendidikan). Jurnal Ilmu Sosiologi Dialektika Kontemporer, 9(2).
Barnes, C., & Gill, D. (2000). Declining Government Performance? Why Citizens Don’t Trust Government. New Zealand’s State Services Commission - Working Paper, 9.
Beshi, T. D., & Kaur, R. (2020). Public Trust in Local Government: Explaining the Role of Good Governance Practices. Public Organization Review, 20(2), 337–350. https://doi.org/10.1007/s11115-019-00444-6
Bhakti, M. R. S., Lesmana, A. Candra., & Taryana, Agus. (2024). Strategi Pemerintah Dalam Verifikasi Dan Validasi Data Terpadu Kesejahteraan Sosial Di Kementerian Sosial Tahun 2021-2022. Jurnal Administrasi Pemerintahan (Janitra), 74–81.
Chambers, R. (1987). Pembangunan Masyarakat Desa , Mulai Dari Belakang. In LP3ES.
Chanley, V. A., Rudolph, T. J., & Rahn, W. M. (2000). The origins and consequences of public trust in government: A time series analysis. Public Opinion Quarterly, 64(3). https://doi.org/10.1086/317987
Cheema, G. S. (2010). Building Trust in government : An Introduction. In Building Trust in Government - Innovations in Governance Reform in Asia.
Farazmand, A. (2017). Governance Reforms: the Good, the Bad, and the Ugly; and the Sound: Examining the Past and Exploring the Future of Public Organizations. Public Organization Review, 17(4), 595–617. https://doi.org/10.1007/s11115-017-0398-y
Gordon, M. T. (2000). Public trust in government: The US media an agent of accountability International Review of Administrative Sciences. Review of Administrative Sciences, 6(2), 297–310.
Grimmelikhuijsen, S., Porumbescu, G., Hong, B., & Im, T. (2013). The Effect of Transparency on Trust in Government: A Cross‐National Comparative Experiment. Public Administration Review, 73(4), 575–586. https://doi.org/10.1111/puar.12047
Herzlinger, R. E. (1996). Can public trust in nonprofits and governments be restored? Harvard Business Review, 74(2).
Hetherington, M. J. (2004). Why Trust Matters: Declining Political Trust and the Demise of American Liberalism . Princeton University Press.
Houston, D. J., & Harding, L. H. (2013). Public Trust in Government Administrators. Public Integrity, 16(1), 53–76. https://doi.org/10.2753/PIN1099-9922160103
https://bps.go.id. (n.d.).
Indrasawarni, N. L. P. M. (2023). Modal Sosial dalam Graduasi Sejahtera Mandiri Program Keluarga Harapan di Provinsi Bali. Jurnal Pemikiran Sosiologi, 10(1), 35. https://doi.org/10.22146/jps.v10i1.81752
Kim, S. E. (2005). The role of trust in the modern administrative state an integrative model. In Administration and Society (Vol. 37, Issue 5). https://doi.org/10.1177/0095399705278596
Kushardiyanti, K. Ayu. (2020). Implementasi Program Keluarga Harapan (Pkh) Di Desa Pancakarya Kecamatan Ajung Kabupaten Jember. Jurnal Ekuilibrium Universitas Jember, 4(1), 1–16.
Lee, S. J., & Yu, H. J. (2013). Factors affecting public servants’ trust in citizens: A case study of South Korean central government officials. International Review of Public Administration, 18(3). https://doi.org/10.1080/12294659.2013.10805265
Muhtadi, M., & Choirunnisa, I. (2019). Implikasi Kualitas Pelayanan Program Keluarga Harapan terhadap Kepuasaan Penerima Manfaat di Kelurahan Beji Depok. Jurnal Pemberdayaan Masyarakat: Media Pemikiran Dan Dakwah Pembangunan, 3(2), 397–424. https://doi.org/10.14421/jpm.2019.032-08
Muliana, L., Mursyidin, M., & Siregar, M. (2021). Dampak Program Keluarga Harapan (PKH) terhadap Kesejahteraan Keluarga di Desa Padang Seurahet Kecamatan Johan Pahlawan Kabupaten Aceh Barat. Jurnal Public Policy, 7(2), 92. https://doi.org/10.35308/jpp.v7i2.3417
Nugroho, Y. K. (2021). Efektivitas Penerapan Aplikasi Siks-Ng Untuk Pengolahan Data Kemiskinan Di Kecamatan Siman Kabupaten Ponorogo. Universitas Muhammadiyah Ponorogo.
OECD. (2020). Webinar Series: Building a New Paradigm for Public Trust. OECD.Org.
Parker, S., Spires, P., Farook, F., & Mean, M. (2008). State of trust how to build better relationships between councils and the public. Demos.
Pratiwi, S. Wahyu. , Astuti, R. Sunu. , & Santoso, R. . Slamet. (n.d.). Evaluasi Retrospektif Program Keluarga Harapan (Pkh) Bidang Pendidikan Dalam Mengentaskan Kemiskinan Di Kecamatan Sarang Kabupaten Rembang. Journal Of Public Policy And Management Review, 12(2).
Sanjaya, D. B., & Parmiti, L. S. (2022). Efektifitas Program Keluarga Harapan (PKH) dalam Penanggulangan Kemiskinan di Kabupaten Buleleng. Saraswati: Jurnal Kelitbangan Kabupaten Buleleng, 1(1), 49–71.
Straten, G. F. M., Friele, R. D., & Groenewegen, P. P. (2002). Public trust in Dutch health care. Social Science and Medicine, 55(2). https://doi.org/10.1016/S0277-9536(01)00163-0
Suryawati, C. (2005). memahami kemiskinan secara multidimensional. Jmpk, 08(03).
Tamuntuan, C. G. D. . , Sampe, S. . , & Pangemanan, F. N. (2023). Transparansi Pendataan Penerima Bantuan Program Keluarga Harapan (PKH) Di Kelurahan Pinaras Kecamatan Tomohon Selatan Kota Tomohon. Jurnal Program Studi Ilmu Pemerintahan , 3(1).
Thomas, C. W. (1998). Maintaining and restoring public trust in government agencies and their employees. Administration and Society, 30(2). https://doi.org/10.1177/0095399798302003
Van de Walle, S., Van Roosbroek, S., & Bouckaert, G. (2008). Trust in the public sector: Is there any evidence for a long-term decline? In International Review of Administrative Sciences (Vol. 74, Issue 1). https://doi.org/10.1177/0020852307085733
van der Meer, T. (2010). In what we trust? A multi-level study into trust in parliament as an evaluation of state characteristics. International Review of Administrative Sciences, 76(3). https://doi.org/10.1177/0020852310372450
Yang, K., & Holzer, M. (2006). The performance-trust link: Implications for performance measurement. Public Administration Review, 66(1). https://doi.org/10.1111/j.1540-6210.2006.00560.x
Copyright (c) 2024 Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Copyright on any article is retained by the author(s).
2. The author grants the journal, right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.
3. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
4. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
5. The article and any associated published material is distributed under the Creative Commons Attribution-ShareAlike 4.0 International License
