The Influence of the Service Process on Service Quality: A Study of BPJS PROLANIS Patients at Prodia Clinic Jambi. (2026). Jurnal Ilmu Administrasi Negara AsIAN (Asosiasi Ilmuwan Administrasi Negara), 14(1), 349-360. https://doi.org/10.47828/jianaasian.v14i1.456