The Influence of the Service Process on Service Quality: A Study of BPJS PROLANIS Patients at Prodia Clinic Jambi. Jurnal Ilmu Administrasi Negara AsIAN (Asosiasi Ilmuwan Administrasi Negara), [S. l.], v. 14, n. 1, p. 349–360, 2026. DOI: 10.47828/jianaasian.v14i1.456. Disponível em: https://jurnal.asian.or.id/index.php/JIANA/article/view/456. Acesso em: 3 nov. 2026.