1.
Permana Yudha A, Saputra B. The Influence of the Service Process on Service Quality: A Study of BPJS PROLANIS Patients at Prodia Clinic Jambi. JIANA [Internet]. 2026Mar.31 [cited 2026Oct.5];14(1):349-60. Available from: https://jurnal.asian.or.id/index.php/JIANA/article/view/456