Jurnal Ilmu Administrasi Negara AsIAN (Asosiasi Ilmuwan Administrasi Negara)

E-Government Implementation in Urban Parking Management: A Study of the Palembang Parking Information Application System (SIAPP)

Maharani Maharani — 2026-02-08

This study examines the implementation of the Palembang Parking Information Application System (SIAPP) as an e-Government initiative in urban parking services. Existing research on digital and smart parking systems has largely focused on their technical design and performance, with limited insight into how they are implemented and maintained within local government institutions. To address this gap, this study analyzes the institutional, organizational, and managerial factors that shape SIAPP's effectiveness. A qualitative descriptive approach was employed, using in-depth interviews, field observations, and document analysis to capture the dynamics of implementation in practice. The findings indicate that SIAPP has facilitated a shift from manual to ICT-based parking management, thereby improving operational efficiency, transparency, and accountability, and increasing local government revenue. Digital record-keeping and information accessibility have strengthened oversight and helped reduce illegal parking practices. However, the results also reveal uneven implementation outcomes. Institutional and policy support emerged as key enabling factors, while limited human resource capacity and the continuation of partially manual administrative processes limited the system's performance despite adequate technological infrastructure. The study further demonstrates that SIAPP generates value for both the government and citizens, particularly through improved revenue control and increased service trust. These findings underscore that effective e-Government implementation in urban services depends not only on technological readiness but also on sustained institutional commitment, capacity building, inter-agency data integration, and public engagement, which offer relevant policy insights for urban digital governance.

Performance Evaluation of the Fire and Rescue Service in Handling Fire Problems in Ambon City

Reynold Nikijuluw — 2026-02-17

This study addresses a significant gap in decentralized emergency service governance by critically examining the institutional, operational, and jurisdictional dimensions of fire service performance in Ambon City. Existing studies predominantly focus on response time and infrastructural adequacy, offering limited analytical engagement with governance complexity and boundary-related challenges. Accordingly, this research investigates not only operational compliance but also broader structural factors that influence performance outcomes. Employing a qualitative case study approach, the study draws on in-depth interviews with fire and rescue officers, fire victims, and eyewitnesses, and on the analysis of institutional documents and Standard Operating Procedures (SOPs). Data were analyzed thematically to identify patterns in compliance, professional conduct, and inter-organizational coordination. The findings demonstrate that overall performance is institutionally robust, with officers generally adhering to the 15-minute response standard and established operational protocols. Nevertheless, procedural deviations persist in high-pressure situations, indicating constraints related to supervision, training, and resource allocation. Importantly, the study reveals recurring cross-jurisdictional responses to incidents in Central Maluku Regency, generating administrative ambiguity and ethical tension. By situating performance evaluation within a multi-level governance framework, this research advances a more comprehensive analytical model that integrates operational effectiveness with intergovernmental coordination, thereby contributing conceptual novelty to the study of local public service performance.

Analisis Kontribusi Pajak Hotel dan Pajak Restoran Terhadap Pendapataan Asli Daerah: Studi Pada Kota Wisata Bukittinggi

Rahayu Nengsih — 2025-09-30

This study aims to analyze the contribution of hotel tax and restaurant tax to the local revenue of Bukittinggi City for the period 2019-2024, identify factors that influence fluctuations in hotel tax revenue and declines in restaurant tax revenue, and examine strategies for optimizing the management of these two taxes. This study uses a mixed method approach with a descriptive research design. Quantitative data were analyzed using contribution ratios, while qualitative data were obtained through in-depth interviews with officials from the Bukittinggi City Finance Agency and analyzed descriptively. The results show that the average contribution of hotel tax to PAD is 13.32% (category “Less”) and restaurant tax is 6.46% (category “Very Less”). The influencing factors include: (1) external factors such as the COVID-19 pandemic, fluctuations in the number of tourists, macroeconomic conditions, natural disasters, and regulatory changes (2) internal factors such as low compliance among small taxpayers, weak administrative systems, limited human resources, and suboptimal supervision. The optimization strategies implemented include intensification through data updates and increased supervision, extensification through active data collection, digitization of the taxation system, increased compliance through socialization and law enforcement, inter-agency coordination, and strengthening of human resource capacity and services.